Return and Warranty Policy

At Right Wing Calls, we stand behind the quality of our products and want to ensure that you are completely satisfied with your purchase. Our Return and Warranty Policy outlines the terms under which you can return products, request exchanges, and make warranty claims. Please read the following information carefully.

Returns and Exchanges

We understand that sometimes a product may not meet your expectations. If you are not completely satisfied with your purchase, we are here to help.

Return Policy

  • Eligibility: To be eligible for a return, your item must be in new, unused condition with all original packaging and tags attached. Items that have been customized or personalized are not eligible for return unless they are defective.
  • Return Period: You have 30 days from the date of delivery to return an item for a refund or exchange. After 30 days, we cannot accept returns.
  • Refunds: Once we receive your returned item and inspect its condition, we will process your refund to the original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card company.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or we made an error in fulfilling your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
  • Exchanges: If you need to exchange an item for a different product, color, or size, please contact our customer service team to facilitate the exchange. The replacement item will be shipped once we receive and inspect the returned item.

How to Initiate a Return or Exchange

  1. Contact Us: Reach out to our customer service team at info@rightwingduckcall.com to initiate a return or exchange. Please provide your order number and a brief description of the issue.
  2. Prepare Your Item: Repack the item in its original packaging, along with any included accessories or documentation.
  3. Ship the Item: Send the item to the address provided by our customer service team. Make sure to include your name, order number, and reason for return inside the package.

Warranty Policy

Right Wing Calls is committed to providing high-quality, durable products that meet the needs of our customers. We offer a Limited Warranty on our duck calls to cover any defects in materials or workmanship.

Warranty Coverage

  • What’s Covered: Our warranty covers any defects in materials or workmanship under normal use for the life of the call.
  • What’s Not Covered: This warranty does not cover damage caused by misuse, abuse, improper maintenance, unauthorized modifications, normal wear and tear.
  • Reeds and Corks: Reeds and corks are considered consumable parts and are not covered under this warranty. We recommend purchasing our reed and cork tuning kits to replace these components as needed.

Warranty Claims

If you believe your product is defective and falls within our warranty guidelines:

  1. Contact Us: Email our customer service team at info@rightwingduckcall.com to explain the issue and request a warranty claim form.
  2. Provide Proof of Purchase: Include a copy of your original purchase receipt or order confirmation.
  3. Ship the Product: If instructed, send the defective product to the address provided by our team. Customers are responsible for shipping costs associated with warranty claims, but we will cover the return shipping for repaired or replaced items.

Warranty Resolution

Upon receiving your warranty claim, we will inspect the product to determine if it is covered under our warranty policy. If the product is found to be defective, we will, at our discretion, repair or replace the item at no cost to you. If the product is not covered by the warranty, we will provide a repair or replacement quote.

Final Notes

We are committed to ensuring customer satisfaction and appreciate your business. If you have any questions about our Return and Warranty Policy or need assistance with a return, exchange, or warranty claim, please contact our customer service team:

Right Wing Calls
info@rightwingduckcall.com

Thank you for choosing Right Wing Calls. We look forward to serving you and ensuring your satisfaction with our products.